2016345612 (Syncml(500): The recipient encountered an unexpected condition which prevented it from fulfilling the request)
Issue Description
User devices are marked as not compliant due to settings in the default device Intune compliance policy being in an error state. The compliance error is accompanied by the following state details:
2016345612 (Syncml(500): The recipient encountered an unexpected condition which prevented it from fulfilling the request).
Root Cause
The error “2016345612 (Syncml(500))” indicates an unexpected condition encountered during device compliance checks. This issue may arise from outdated Microsoft Defender Antivirus security intelligence or product components, leading to inaccuracies in compliance assessments.
Resolution
The issue has been addressed in recent updates to Microsoft Defender Antivirus’s security intelligence and product components. These updates improve detection and reporting mechanisms, enhancing the accuracy of compliance assessments. Follow the recommended steps below to resolve this issue:
1. Update Security Intelligence
Ensure the device has the latest security intelligence updates:
- Open Windows Security.
- Navigate to Virus & threat protection.
- Click Check for updates under Virus & threat protection updates.
- Alternatively, manually download updates from the Microsoft Security Intelligence Updates.
2. Update Microsoft Defender Antivirus
Verify that Microsoft Defender Antivirus is up to date:
- Open Windows Update settings.
- Click Check for updates to install any available updates.
3. Verify Compliance Status
After applying the updates, check the device’s compliance status in the Intune portal to confirm resolution:
- Open the Intune portal.
- Navigate to the device compliance section.
- Verify that the device is now marked as compliant.
Conclusion
Regularly updating Microsoft Defender Antivirus—including its security intelligence and product components—is crucial for accurate compliance reporting and overall device security. Ensuring the latest updates are applied resolves the 2016345612 (Syncml(500)) error and maintains a secure, compliant environment for user devices.